Terms and Conditions
Last updated: 25/26/2019
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
The Service and its original content, features and functionality are and will remain the exclusive property of ASH Mountain Media and its licensors.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by ASH Mountain Media .
ASH Mountain Media has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that ASH Mountain Media shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
The other external websites are listed below:
3. Google Maps
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Web Design Services
In regards the free domain contained within the Tier 1 , Tier 2, Tier 3 and Tier 4 web design packages:
The cost of the domain registration will be deducted from the total cost and stated in the final invoice, if it has not already been purchased prior to the Service being accepted. If the domain has already been purchased prior to the Service being accepted, the total cost of the package will not be reduced. The domain registration cost will only be covered in the initial first purchase and subsequent yearly payments will not be covered. The registration of the domain and must be completed by the customer. The chosen hosting provider for the domain is TSOHost but you have the right to choose which provided is used. If you decide that you would like for ASH Mountain Media to complete the setup of the domain with the host provider, you must supply login details. This will be discussed and agreed before acceptance of the Service.
The free email address is subject to the host providers terms and conditions. The email address must use the domain name chosen. For example, an email address created in conjunction with the domain ashmountainmedia.com must use the same domain e.g. example@ashmountainmedia. The preferred host for ASH Mountain Media Services is TSOHost but you have the right to choose which provided is used.
Mileage & Expenses
For any paid use of our Service, outside of 40 miles from the post code – L1 8DW, there will be a mileage chare of 43p per mile. This distance is calculated using the shortest route provide by Google Maps (https://www.google.com/maps).
If there are any charges for toll roads, tunnels etc. during the travel, these will be added to the final invoice.
Food and drink is to be supplied by you, the customer, or will be reimbursed to the total , and not exceeding, £30 per day.
All additional mileage and expenses will be added to the final invoice. Receipts will be provided where possible but ASH Mountain Media reserve the right to be reimbursed even when proof of receipt isn’t supplied. You must except these terms and conditions before any Service is provided.
Aftercare Support & Training - Terms & Conditions
Free aftercare and support is only offered as a part of the web design packages and will start from the agreed go liver of your website, or the agreed date during the initial Service agreement. The support aspect covers any incidents found during the live usage of your website. Support hours cover 24 hours a day and Monday to Friday only. Weekends are not included. Logging a new incident or service request with the support team can be done via telephone or email and each incident will be classified as a P1, P2, P3 or P4. Support is dependant on the host providers own support agreements and these will take priority over the ASH Mountain Media support agreement. Support is also subject to access levels to the website and host provider after the go-live date. This will agreed before Service beings. SLA’s and priority levels are detailed below. These can be tailored during the Service agreement to better suit all parties but must be agreed before the Service begins.
An incident is described as a feature or function that did work, but no longer does.
A service request is described as a request for new functionality or a feature that previously did not exist.
P1 – The website is inaccessible to you and external users/customers or all pages/features no longer work.
Contact must be via telephone.
Response SLA – within 4 hours.
Fix SLA – within 8 hours
If the incident is caused by the host provider, the SLA will be placed on hold until the issue is resolved by their support teams.
P2 – Some pages and/or features of the website now longer work.
Response SLA – within 6 hours.
Fix SLA – within 24 hours.
P3 – Reduced or intermittent functionality of some pages and/or features.
Response SLA – within 12 hours.
Fix SLA – within 48 hours.
P4 – P4 calls relate to new service requests.
Response SLA – within 24 hours.
Implementation SLA – with 5 business days.